Privacy

1. General

Tool Mate Fluids (Level 13, 465 Victoria Av, Chatswood NSW 2067), in its capacity as controller, takes great importance to the protection and respect for your privacy. This policy is intended to inform you of our practices regarding the collection, use and sharing of information that you are required to provide to us through our website (the "Site"). Tool Mate Fluids will be named later as "Tool Mate", "us" or "our".

This policy (together with our Terms of Use and any documents referenced therein as well as our Cookies Policy) outlines how we handle the personal information we collect and provide to you. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data that we implement.

2. The Information We Collect

We may collect and process the following data:

2.1 The Information that you Send us Directly

By using our Site, you are required to send us information, some of which is likely to identify you ("Personal Data"). This is particularly the case when you fill out forms, when you contact us - whether by phone, email or any other means of communication - or when you tell us about a problem.

This information contains the following data:

2.1.1. The data necessary to use the services we provide on our Site or access to any other services provided by us. This data includes your first and last name, e-mail address and telephone number;

2.1.2. A copy of all the exchanges between you and Tool Mate Fluids;

2.1.3. The data we may ask you to provide when you report a problem with our services, such as the subject of your request for assistance;

2.2 The Data we Automatically Collect

2.2.1. In the event that you connect to our services using the social networking features available to you, Tool Mate Fluids may collect some of your Personal Data when you interact with features of these social networks.

2.2.2 Interactions with the page as well as any phone number used to contact us. Among the technologies used to collect this information, we use cookies (to find out more about this, please refer to our website). Cookies Charter).

2.3 Shelf Life of your Data

2.3.1. Your Data is archived after a period of 2 years after your last use of our Site.

3. How do we use the data we collect?

We use the data we collect in order to:

3.1. Execute the contracts concluded between you and us, and provide you with the information and services requested;

3.2. Send you information about our services by e-mail or any other means of communication;

3.3. Send you, in accordance with the applicable legal provisions and with your consent when the legislation so requires, marketing, advertising and promotional messages and information relating to the use of our services, or suggest and advise you of services that may interest you . We may also use your data to send you advertising messages that may be of interest to you on social media platforms or third party sites. If you want more information about this, we invite you to read the contractual documents of these platforms;

3.4. To inform you of changes to our services;

3.5. Improve and optimize our Site, in particular to ensure that the display of our content is adapted to your device;

3.6. Enable you to use the interactive features of our services if you wish;

4. Targeted Advertising and Emails we send you

In accordance with the applicable law and with your consent when required, we may use the data you provide to us on our Site for the purposes of commercial prospecting (for example to (i) send you our newsletters, (ii) send you invitations to our events or other communications that may be of interest to you; and (iii) display targeted advertising on social media platforms or third-party sites).

With regard to promotional emails: You may at any time withdraw your consent by (i) unchecking the box in your account, (ii) clicking on the unsubscribe link provided in each of our communications or (iii) contacting us as described in Article 13 below.

With regard to targeted advertising:

• On social media platforms (for example Facebook, Twitter): you can oppose this process at any time by configuring the parameters relating to the advertising of your account;
• On third-party sites: You can refer to our Cookies Policy to understand how to withdraw your consent.

5. Cookies and Similar Technologies

For more information, see our Cookie Policy.

6. Links to Other Websites and Social Networks

Our Sites contains links to the websites of our partners or third parties. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before sending them your Personal Data.

7. Modification of our Privacy Policy

We may occasionally modify this Privacy Policy. When necessary, we will notify you and / or seek your consent. We advise you to check this page regularly for any changes or updates to our privacy policy.

8. Contact

For any question regarding this privacy policy or for any request concerning your personal data, you can contact us by:

• Sending an email to our data protection officer at info@toolmatefluids.com
• Or by writing to us at the following address: Tool Mate Fluids - Attention: Data Protection Officer – 1A, Level 2, 802 Pacific Highway, Gordon NSW Australia 2072.

9. Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

10. Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: Disable Google Analytics

For more information on how to handle user data on Google Analytics, please refer to the Google Privacy Policy: https://support.google.com/analytics/answer/6004245

11. Improvely Analytics

The www.metalworkingfluids.com.au website utilises a third party analytics service called Improvely (https://www.improvely.com). The information collected may include Operating System (OS) running on your device, Internet Protocol (IP) address, geo location based on your IP address, Internet service provider (ISP), access times, browser type and version, screen size, language, and the website you visited before our site. We also collect information about what files you viewed on our site (HTML pages, graphics, etc), what links you've clicked on and what page elements you've interacted with. We automatically collect information using "cookies" or similar technologies in order to improve our website, our marketing activities and your experience. We use cookies to see which areas and features are popular, to count visits to our site, to perform A/B tests, to identify repeat visits and for other purposes. Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our site and could remove cookies used for opt-out of tracking.

Tool Mate Fluids may also collect certain information using Web Beacons (also referred to as Clear Gifs, or Pixel Tags). "Web Beacons" are electronic images that may be used on Tool Mate Fluids’s Website, or in our email communications. They are used, for example, to count website visits or to tell if an email has been opened and acted upon. We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion. This data is retained on the Improvely server, Improvely is compliant with GDPR policy. You can read their privacy policy here: http://www.awio.com/privacy/

You may opt out from Improvely tracking here. (link to https://demo.iljmp.com/optout in a new browser)